Support Plans
Stop letting monday.com questions or errors slow down your team’s progress. Our support clients resolve issues faster, maintain smoother workflows, and spend more time on strategic initiatives rather than troubleshooting. Select the support plan that matches your needs and reclaim your focus
Key Benefits
Get your monday.com questions answered within 8 hours (Basic) or priority response times (Priority), so your team never stays stuck on technical issues that slow down productivity.
Access to certified monday.com specialists who don’t just solve problems—they provide strategic advice to optimize your workflows and help you leverage monday.com’s full potential.
Get ahead of issues before they disrupt your workflow. Our team proactively monitors your monday.com setup and provides recommendations to prevent problems and optimize performance before they impact your team’s productivity.
Which Support Plan Is Right for Your Team?
Basic Support is Perfect For:
- Teams with stable workflows who need occasional expert help
- Companies wanting peace of mind with reliable backup support
- Organizations with internal monday.com users who handle day-to-day operations
Priority Support is Perfect For:
- Growing teams who want to maximize their monday.com investment
- Companies implementing new workflows or scaling operations
- Organizations who demand proactive support that prevents problems before they happen
- Teams who value strategic guidance alongside technical support
Plans
Basic Support
Reliable Support When You Need It!-
Up to 2 hours of monthly support for critical issues and questions
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12-hour response time during business hours (Monday-Friday, 9 AM - 5 PM EST)
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Emergency support for system errors, workflow breakdowns, and urgent fixes
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Expert troubleshooting for monday.com and Make.com integration issues
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Critical question resolution to keep your team moving forward
Priority Support
Priority Support, Monitoring & Strategic Guidance-
Up to 3 hours monthly support for fixes, troubleshooting, and questions
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6-8 hour response time including weekends for urgent issues
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Emergency support for system errors, workflow breakdowns, and urgent fixes
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Expert troubleshooting for monday.com and Make.com integration issues
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On demand 1 hour monthly expert consultation - strategic planning sessions, workflow optimization, or advanced feature guidance with our certified monday.com specialists
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Proactive monitoring of your monday.com and Make.com systems to catch issues before they impact your team
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Monthly monitoring report of Make and monday.com errors
Both Plans Include:
- Emergency support for system errors, workflow breakdowns, and urgent fixes
- Expert troubleshooting for monday.com and Make.com integration issues
- Critical question resolution to keep your team moving forward
Customer Testimonial
Check out the feedback from our valued customers to understand their experiences and satisfaction with our top-notch implementation services.
Tara's knowledge on monday.com helped us bring complex (manual) tasks into an automated and streamlined flow. Exceptional knowledge and an ability to see the bigger picture when starting the project. We'll continue to work with her in the future!
Tara is an absolute expert—not just in monday.com, but also in understanding processes, teams, and what organizations really need.
Tara demystified and simplified our firm’s experience with monday.com and we are immensely pleased with the system they’ve put in place for our team. Tara is energetic and solutions oriented, often making the changes on the fly.
We sincerely appreciate Tara's responsive communication and hands-on teaching style, which ensured our extensive team gained a thorough understanding of monday's capabilities, making them an invaluable partner for organizations deploying monday.com at scale.
Tara has outstanding knowledge of monday.com, and is great explaining how things work and come together.
After using monday.com for years, I realized I was underutilizing its features—Tara’s Mastering monday.com course helped me unlock powerful automation tools and streamline workflows across my growing company. I highly recommend it to anyone looking to maximize the platform’s potential.
Frequently Asked Questions
Once you sign up for the priority plan, we will send you a Calendly link so you can schedule at time with your project manager when it is convenient for you.
Simply click on the plan that you would like to purchase above and you can checkout.
We understand that some months require additional support, and we’ve got you covered. Extra hours are available at a reduced rate of $150/hour for support plan clients (down from our standard $185/hour rate).
All support plans are billed quarterly to provide consistent, reliable service for your team. Once you’ve paid for your current quarter, that billing period cannot be cancelled or refunded, ensuring uninterrupted support coverage. However, you can cancel your plan for the following quarter by providing written notice 3 days before your next billing cycle begins. This quarterly structure allows us to maintain dedicated support resources for your team while giving you the flexibility to adjust your support needs with proper advance notice.
Yes, the plans are automatically billed quarterly. If you would like to chance it, then you need to let us know in writing up to 3 days BEFORE the next payment date.