Support Plans
Stop letting monday.com questions or errors slow down your team’s progress. Our support clients resolve issues faster, maintain smoother workflows, and spend more time on strategic initiatives rather than troubleshooting. Select the support plan that matches your needs and reclaim your focus
Key Benefits
Get your monday.com questions answered, so your team never stays stuck on technical issues that slow down productivity.
Access to certified monday.com specialists who don’t just solve problems—they provide strategic advice to optimize your workflows and help you leverage monday.com’s full potential.
Get ahead of issues before they disrupt your workflow. Our team proactively monitors your monday.com setup and provides recommendations to prevent problems and optimize performance before they impact your team’s productivity.
Support Plans
Basic
Support-
Up to 10 hours of annual support
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12-18 hour response time during business hours (Monday-Friday, 9 AM - 5 PM EST)
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Strategic planning sessions, workflow optimization, or advanced feature guidance with our certified monday.com specialists
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Emergency support for system errors, workflow breakdowns, and urgent fixes
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Expert troubleshooting for monday.com and Make.com integration issues
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Critical question resolution to keep your team moving forward
*Hours do NOT roll over per year if not used. If hours are completed within the year and additional hours are required, a new plan needs to be purchased. This plan will automatically renew every year until cancelled.
Priority
Support-
Up to 15 hours of annual support
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12-18 hour response time during business hours (Monday-Friday, 9 AM - 5 PM EST)
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Strategic planning sessions, workflow optimization, or advanced feature guidance with our certified monday.com specialists
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Emergency support for system errors, workflow breakdowns, and urgent fixes
-
Expert troubleshooting for monday.com and Make.com integration issues
-
Critical question resolution to keep your team moving forward
*Hours do NOT roll over per year if not used. If hours are completed within the year and additional hours are required, a new plan needs to be purchased. This plan will automatically renew every year until cancelled.
VIP
Support-
Up to 20 hours annual support
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6-8 hour response time including weekends for urgent issues
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Strategic planning sessions, workflow optimization, or advanced feature guidance with our certified monday.com specialists
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Emergency support for system errors, workflow breakdowns, and urgent fixes
-
Expert troubleshooting for monday.com and Make.com integration issues
-
Proactive monitoring of your monday.com and Make.com systems to catch issues before they impact your team
*Hours do NOT roll over per year if not used. If hours are completed within the year and additional hours are required, a new plan needs to be purchased. This plan will automatically renew every year until cancelled.
All Plans Include:
- Emergency support for system errors, workflow breakdowns, and urgent fixes
- Expert troubleshooting for monday.com and Make.com integration issues
- Critical question resolution to keep your team moving forward
Customer Testimonial
Check out the feedback from our valued customers to understand their experiences and satisfaction with our top-notch implementation services.
Tara's knowledge on monday.com helped us bring complex (manual) tasks into an automated and streamlined flow. Exceptional knowledge and an ability to see the bigger picture when starting the project. We'll continue to work with her in the future!
Tara is an absolute expert—not just in monday.com, but also in understanding processes, teams, and what organizations really need.
Tara demystified and simplified our firm’s experience with monday.com and we are immensely pleased with the system they’ve put in place for our team. Tara is energetic and solutions oriented, often making the changes on the fly.
We sincerely appreciate Tara's responsive communication and hands-on teaching style, which ensured our extensive team gained a thorough understanding of monday's capabilities, making them an invaluable partner for organizations deploying monday.com at scale.
Tara has outstanding knowledge of monday.com, and is great explaining how things work and come together.
After using monday.com for years, I realized I was underutilizing its features—Tara’s Mastering monday.com course helped me unlock powerful automation tools and streamline workflows across my growing company. I highly recommend it to anyone looking to maximize the platform’s potential.
Frequently Asked Questions
Once you sign up for the priority plan, we will send you a Calendly link so you can schedule at time with your project manager when it is convenient for you.
Simply click on the plan that you would like to purchase above and you can checkout.
We understand that sometimes you require additional support, and we’ve got you covered. You can simply purchase another support plan.
All support plans are billed annually to provide consistent, reliable service for your team. Once you’ve paid for, that billing period cannot be cancelled or refunded, ensuring uninterrupted support coverage. However, you can cancel your plan for the following year by providing written notice 3 days before your next billing cycle begins.
Yes, the plans are automatically billed annually. If you would like to cancel it, then you need to let us know in writing up to 3 days BEFORE the next payment date.